Urgent Same Day Appointment

If you have an urgent problem call the surgery and we will arrange for someone to contact you and then arrange an appointment for you if necessary. Please note that there are limited numbers of urgent appointments each day and so any requests for a same day appointment are triaged by our on-call GP to prioritise the most urgent. 

Standard Appointment

Call us to book for standard appointment with a Nurse, Doctor or other healthcare professional. These can be a choice of Face-to-Face or telephone depending on your preference. Alternatively you can use the NHS App to book appointments online for those that are available for online booking.

We also have evening and weekend appointments as part of our Primary Care Network "Shields Health Hub". This is located behind Collingwood Surgery and can offer evening/Weekend appointments for some services. Reception can advise what types of appointment are available if these times are more convenient for you.

Telephone Appointment

You can have a telephone conversation with the doctor if you feel you do not need to see the doctor face to face.

Econsult

Need advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the Econsult system during practice opening hours and get a response before the end of the next working day.

If you are unable to attend your appointment, please let the surgery know at least 48 hours before, so we can reuse the appointment. If you have an automated text message, you can cancel by replying CANCEL to the message.

The easiest way to order a prescription is electronically via the NHS App. If you are unsure how to use the NHS App go to www.nhs.uk/nhs-app/ for support and instructions on how to get set up. 

Allow a minimum of 72 hours for any prescriptions to be processed by us

Acute Prescriptions (Not Repeat Prescriptions)

It may be possible for some prescriptions to be issued after telephone contact with the nurse or doctor for items such as simple pain killers, creams, etc.  Ask the receptionist for advice.

Repeat Prescriptions

Important changes to the way you order your repeat medication from 1st September 2023

What is changing?

·         From the above date the repeat prescription telephone order line will no longer be in service.

·         From the above date all prescriptions will go electronically to a pharmacy of your choice

How can I order my medication?

We will now only accept repeat prescription requests from you, a member of your family or a carer via the following options:

·         Via an app that links in with our GP clinical system (EMIS) such as the NHS app, or Patient Access.  Our reception team are available to help you register for one of apps if you need assistance

·         In person using the post box in our reception area. Please ensure you print and sign your name on the request, add your date of birth along with a contact number before putting this into the post box.

·         By posting your repeat prescription request, via Royal Mail to the surgery. Please ensure you print and sign your name on the request, add your date of birth along with a contact number before putting this into the post box.

Please ensure you have nominated a pharmacy of your choice

Tips on ordering medication:

·         Please only order your medication when it is needed

·         Please check how many day medication you have left before you order more.

·         The practice needs 2 working days (Monday – Friday, not including bank holidays) to produce a repeat prescription.  The pharmacy will also require time (please check with your nominated pharmacy on their criteria).

When is this happening?

These changes will take place on the 1st September 2023

Why are we making these changes?

·         To reduce the pressure on the telephone system

·         The ordering process becomes smoother and easier as patients select the items required.

·         Patients no longer need to struggle to pronounce individual medications.

·         This avoids leaving a message which an be mis-understood

·         This improves the efficiency of the repeat prescription order process.

·         This reduces the risk of incorrect medication being issued and thereby increases safety.

·         This reduces the time spent chasing missing prescriptions.

·         The app and online access is available 24 hours per day, 7 days a week – so you can order your medication even when the practice is closed

·         The reduction in printing is also more friendly to the environment.

What about patients who can't use this method of ordering for whatever reason

We understand that for a small number of our patients, none of the three ordering methods above will be suitable.  This will typically include our very vulnerable patients such as those with advanced dementia and those who are housebound and we are happy to make alternative arrangements in these instances.

If you believe that you cannot order your medication using any of the options listed above then please contact the practice and leave your details with our reception team and we will arrange for one of our pharmacy team to contact you to discuss this further.

If you would like to register as a patient please:
- Check that you live within our practice boundary

- You can register using our online service, just choose the surgery nearest to your home address below

-Jubillee Park Surgery NE29 0DZ

-New York  Surgery  NE29 8EA

-Collingwood Surgery. NE29 0SF

- If you can't use the online service then complete a GMS-1 form and Complete a New Patient/Child Registration Form before handing it in to reception.

Test results can be viewed via the NHS App. 

You can also use eConsult and get a response from the surgery by the end of the next working day.

Want advice from your doctor, self-help information or have an administrative request (such as a fit/sick note or test results)? You can use eConsult during practice working hours and get a response before the end of the next working day.

If you have been invited by the cervical screening programme or the practice, then please contact reception who will book you into one of our dedicated nurse smear clinics.

Alternatively, there are also appointments available for smears on evenings and weekends at the North Shields Health Hub which is located behind our Hawkeys Lane Surgery in the old Priory Day Hospital building.

If you require travel vaccinations please give a minimum of 8 weeks notice before you travel, this ensures we can provide you with all the vaccinations you require.

Complete and return a Travel Vaccine Form. Download or pick up at reception.

You may have been asked to contact the surgery to book an annual review for your Long Term Health Condition (COPD, Diabetes etc).

Please call our Long Term Health Conditions team who will assist.

The easiest way to get online access to your medical record is via the NHS App. Once you have downloaded the NHS App you can request access to your coded medical record by contacting the practice. 

If one of our clinicians has asked you to monitor your blood pressure readings at home please read the information in the leaflets below before handing the printable recording sheet into reception.  

Measuring your blood pressure at home often gives a more reliable result than checking it at the surgery. Please use our home recording sheet below to record the results correctly and only send in your measurements if a doctor or nurse has asked you to.

Patients sometimes ask for support with taking medicines by asking that their medicines are dispensed into a medicine tray. Please complete the Patient Medication Self assessment Form below and return to the surgery to help us talk through with you issues around taking your medicines.

If your repeat medications are being sent to the pharmacy on different dates and you would like them to renew on the same day then please use the Medicine Synchronisation Form below and one of our pharmacy team will take a look at it.

There is a new telephone number for the One to One Clinic

Tel 0344 728 0554 or follow the link below.

Free contraceptive advice and contraception including condoms, contraceptive pills, implants and coils

Free emergency contraception after condomless sex 

Think you might be pregnant? You can get free pregnancy tests, confidential advice, pregnancy decision making support called Options and termination of pregnancy referrals

Vasectomy

Sexual health check ups

STI Screening and treatment for sexually transmitted infections (STIs)

Pre-exposure Prophylaxis (PReP) Treatment

HIV testing

Cervical smears (North Tyneside only)

Treatment for genital skin problems, vaginal thrush, and other related non-sexual problems

Support and counselling

One to One Clinic