If you have an urgent problem call the surgery and we will arrange for someone to contact you and then arrange an appointment for you if necessary. Please note that there are limited numbers of urgent appointments each day and so any requests for a same day appointment are triaged by our on-call GP to prioritise the most urgent.
Call us to book for standard appointment with a Nurse, Doctor or other healthcare professional. These can be a choice of Face-to-Face or telephone depending on your preference. Alternatively you can use the NHS App to book appointments online for those that are available for online booking.
We also have evening and weekend appointments as part of our Primary Care Network "Shields Health Hub". This is located behind Collingwood Surgery and can offer evening/Weekend appointments for some services. Reception can advise what types of appointment are available if these times are more convenient for you.
You can have a telephone conversation with the doctor if you feel you do not need to see the doctor face to face.
Need advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the Econsult system during practice opening hours and get a response before the end of the next working day.
If you are unable to attend your appointment, please let the surgery know at least 48 hours before, so we can reuse the appointment. If you have an automated text message, you can cancel by replying CANCEL to the message.
The easiest way to order a prescription is electronically via the NHS App. If you are unsure how to use the NHS App go to www.nhs.uk/nhs-app/ for support and instructions on how to get set up.
Allow a minimum of 72 hours for any prescriptions to be processed by us
Acute Prescriptions (Not Repeat Prescriptions)
It may be possible for some prescriptions to be issued after telephone contact with the nurse or doctor for items such as simple pain killers, creams, etc. Ask the receptionist for advice.
Important changes to the way you order your repeat medication from 1st September 2023
What is changing?
· From the above date the repeat prescription telephone order line will no longer be in service.
· From the above date all prescriptions will go electronically to a pharmacy of your choice
How can I order my medication?
We will now only accept repeat prescription requests from you, a member of your family or a carer via the following options:
· Via an app that links in with our GP clinical system (EMIS) such as the NHS app, or Patient Access. Our reception team are available to help you register for one of apps if you need assistance
· In person using the post box in our reception area. Please ensure you print and sign your name on the request, add your date of birth along with a contact number before putting this into the post box.
· By posting your repeat prescription request, via Royal Mail to the surgery. Please ensure you print and sign your name on the request, add your date of birth along with a contact number before putting this into the post box.
Please ensure you have nominated a pharmacy of your choice
Tips on ordering medication:
· Please only order your medication when it is needed
· Please check how many day medication you have left before you order more.
· The practice needs 2 working days (Monday – Friday, not including bank holidays) to produce a repeat prescription. The pharmacy will also require time (please check with your nominated pharmacy on their criteria).
When is this happening?
These changes will take place on the 1st September 2023
Why are we making these changes?
· To reduce the pressure on the telephone system
· The ordering process becomes smoother and easier as patients select the items required.
· Patients no longer need to struggle to pronounce individual medications.
· This avoids leaving a message which an be mis-understood
· This improves the efficiency of the repeat prescription order process.
· This reduces the risk of incorrect medication being issued and thereby increases safety.
· This reduces the time spent chasing missing prescriptions.
· The app and online access is available 24 hours per day, 7 days a week – so you can order your medication even when the practice is closed
· The reduction in printing is also more friendly to the environment.
What about patients who can't use this method of ordering for whatever reason
We understand that for a small number of our patients, none of the three ordering methods above will be suitable. This will typically include our very vulnerable patients such as those with advanced dementia and those who are housebound and we are happy to make alternative arrangements in these instances.
If you believe that you cannot order your medication using any of the options listed above then please contact the practice and leave your details with our reception team and we will arrange for one of our pharmacy team to contact you to discuss this further.
If you would like to register as a patient please: - Check that you live within our practice boundary - Then go to https://gp-registration.nhs.uk/A87004 to fill in your details. - If you can't use the online service then complete a GMS-1 form and Complete a New Patient/Child Registration Form before handing it in to reception.
Want advice from your doctor, self-help information or have an administrative request (such as a fit/sick note or test results)? You can use eConsult during practice working hours and get a response before the end of the next working day.
If you have been invited by the cervical screening programme or the practice, then please contact reception who will book you into one of our dedicated nurse smear clinics.
Alternatively, there are also appointments available for smears on evenings and weekends at the North Shields Health Hub which is located behind our Hawkeys Lane Surgery in the old Priory Day Hospital building.
If one of our clinicians has asked you to monitor your blood pressure readings at home please read the information in the leaflets below before handing the printable recording sheet into reception.
Measuring your blood pressure at home often gives a more reliable result than checking it at the surgery. Please use our home recording sheet below to record the results correctly and only send in your measurements if a doctor or nurse has asked you to.
Patients sometimes ask for support with taking medicines by asking that their medicines are dispensed into a medicine tray. Please complete the Patient Medication Self assessment Form below and return to the surgery to help us talk through with you issues around taking your medicines.
If your repeat medications are being sent to the pharmacy on different dates and you would like them to renew on the same day then please use the Medicine Synchronisation Form below and one of our pharmacy team will take a look at it.
Want advice from your doctor, self-help information or have an administrative request e.g. sick note or test results. You can use the eConsult online system and get a response before the end of the next working day.
The NHS app allows you to book and manage GP appointments, access health records, get repeat prescriptions, get health advice and manage your organ donation.
See a NHS GP (not your GP) by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays and at weekends. The service is via an app and is provided free on the NHS.
Not sure what to do Dial 111 this is a 24 hour service
Life Threatening Emergency Call 999 for an ambulance, or Visit Accident and Emergency (A&E) - Northumbria Specialist Emergency Care Hospital in Cramlington or the Royal Victoria Infirmary in Newcastle.
Urgent But Not life threatening Go to the Urgent Care Centre, Rake Lane. North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH Or minor injuries unit at the Royal Victoria Infirmary.
Crisis Resolution and Home Treatment Team – Northumberland and North Tyneside
Mental health staff, including nurses, social workers, psychiatrists and pharmacy staff give assessment and home treatment for people over 16 experiencing a mental health crisis.
Support for people with mental health problems and those supporting someone with a mental health issue. Support Line available 8am-10pm 7 days a week for those over the age of 16. Call: 0191 477 4545 or 0330 1743 174. Email: email@example.com
Psychological treatment for anyone experiencing a common mental health condition such as stress, depression, anxiety, panic, obsessive compulsive disorder (OCD) and post-traumatic stress. For people 16 + living in North Tyneside with a North Tyneside GP. Talking Therapies Website