Phone Calls, please try to be patient if the phone lines are busy. We appreciate unanswered calls can be very frustrating and reception staff are working hard to answer calls quickly and efficiently.
Late Appointments, please be patient if your doctor or nurse is running late. This usually means that someone before you has needed more than the average ’12 minutes’. Reception staff will usually tell you if the doctor or nurse is running late but we ask that you let reception know if you have been waiting more than 20 minutes but please remember that it is not their fault.
Emergencies, if you are ‘squeezed in’ as an emergency, then people who have booked appointments after you will have to wait longer. Reception will try to give you an appointment as soon as possible. If you do request an ‘emergency’ appointment we ask that you try to ensure it is a ‘real’ emergency.
Attendance, please try to remember to cancel your appointment if you don’t need it any more or can’t attend. There were approximately 600 appointments not attended over the past six months. Obviously these appointments could be put to good use by other people who need to be seen.
Staff, in reception will try to give you what you need or ask for. Whilst we appreciate you may not wish to discuss private matters with the reception staff, the more they know, the more they are able to help you. Therefore we would encourage you to be prepared to give them some details if possible.
Experience, all in all we try to make your experience as pleasant as possible, but we value feedback and would like you to tell us if you have any suggestions about improving the service or any aspects of your care.