Patients across the borough are being invited to give their views about how they feel local health services are working for them.
Collecting information about how people feel about their experiences has been used in other situations to highlight areas where improvements might be needed as well as celebrate the good healthcare being received by local people and delivered by local NHS staff.
NHS North Tyneside Clinical Commissioning Group, the body responsible for the majority of local health spending, will look at the information received to identify any themes or areas where improvements can be made to local NHS services. By collecting experiences the NHS can build a bigger picture about the quality of health care services locally.
People often have views about things that went well or not so well in their care, but don’t want to do anything formal to express those views. This project is a way to let people give feedback in a less formal way.
Patients can give their feedback in a number of ways:
You can provide your feedback by visiting the website
http://www.northtynesideccg.nhs.uk/get-involved/tell-us-your-experience-of-local-nhs-care/ and taking part in the on-line survey
Alternatively, you can provide comments via an app (go to the App Store and download the Sensemaker® app, then go to download activity and type in CEH-safety) – the app works on Apple devices (e.g. iPhone or iPad).